Thank you for shopping with Nextgen Crunch. This Return Policy explains your rights and responsibilities related to returns of products purchased from our store. Please read this policy carefully before placing an order.
Applicability
This Return Policy applies exclusively to products sold by Nextgen Crunch through our website. Due to the nature of our offerings, the scope of returns is limited and outlined below.
Returns for Digital Products
Nextgen Crunch specializes in the sale of digital products, including AI prompts, guides, tutorials, and other downloadable content. Given that these products are delivered electronically and instantly upon purchase, we do not accept returns, cancellations, or exchanges for digital goods.
Once a digital product is accessed or downloaded, it cannot be returned due to the intangible nature of the goods and the impossibility of “reselling” or “reclaiming” the content.
Conditions for Returns
Since returns do not apply to digital products, customers are advised to:
- Carefully review product descriptions, previews, and specifications before purchasing.
- Contact our customer support team prior to purchase for any questions or clarifications regarding product suitability.
We reserve the right to refuse any return or cancellation requests involving digital purchases.
Physical Products (If Applicable)
If in future Nextgen Crunch offers physical products, separate return terms will be provided for those items, including return windows, condition requirements, and shipping guidelines.
Exceptions and Special Circumstances
In rare cases related to digital product delivery or order processing errors, we may evaluate exceptional requests on a case-by-case basis. These situations include:
- Duplicate charges or payments due to system errors.
- Non-delivery of purchased digital product.
- Defective or corrupted digital product not resolved by support.
Please note that these are exceptions and not a general return right.
How to Contact Us About Returns
For any concerns about your order or product, please contact Nextgen Crunch support promptly at hello@nextgencrunch.com. Provide order number, details of your inquiry, and any supporting information.
Modifications to This Policy
Nextgen Crunch reserves the right to update or amend this Return Policy at any time without prior notice. Changes will become effective immediately upon posting on this page.
Customer Agreement
By placing an order with Nextgen Crunch, you acknowledge that you have read, understood, and agreed to this Return Policy.