At Nextgen Crunch (“we,” “us,” or “our”), customer satisfaction is very important to us. However, due to the nature of digital products, all sales made through our official website nextgencrunch.com are subject to the following refund terms and conditions.
1. No Refunds on Digital Products
All digital products purchased from www.nextgencrunch.com are non-refundable once the purchase has been completed and the product has been delivered (made available for download or access).
Because our products are delivered instantly in a digital format, we cannot accept returns, cancellations, or offer refunds after the transaction is finalized.
2. Exceptions to the No Refund Policy
We may consider a refund only under the following limited circumstances:
- Technical Issues: If you encounter a technical problem that prevents you from accessing or using the purchased digital product, despite following all provided instructions. You must contact us within 7 days of purchase and provide full details along with supporting evidence (e.g., screenshots, error messages).
- Duplicate Orders: If you accidentally complete more than one purchase for the same digital product, notify us within 7 days of purchase with proof of the duplicate order.
- Legal Compliance: Where a refund is otherwise required by applicable Indian consumer protection laws or digital commerce regulations.
3. How to Request a Refund
If you believe you qualify for a refund under the above exceptions:
- Email us at hello@nextgencrunch.com within 7 days of purchase.
- Include your order number, the product name, and a clear explanation of the issue.
- Cooperate with our support team for troubleshooting and verification.
If approved, refunds will be processed within 14 business days and issued via the original payment method.
4. Chargebacks and Disputes
Filing unauthorized payment disputes or chargebacks without first contacting us may result in account suspension and possible legal action.
We strongly encourage communicating with us directly so we can resolve your concerns quickly and fairly.
5. Changes to this Refund Polic
We reserve the right to amend or update this Refund Policy at any time. Any changes will be posted on www.nextgencrunch.com along with the updated “Last Updated” date.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, you can reach us at:
Nextgen Crunch
Website: www.nextgencrunch.com
Email: hello@nextgencrunch.com